Evaluate Satisfaction
Understand the actual perception that consumers, clients, or users have of their experience with your brand and competitors.
Enhance the Experience
Collect feedback from consumers, clients, and users and identify opportunities to increase satisfaction and loyalty to your brand.
Request a DemoWhat is a Satisfaction Study?
A satisfaction study is a market study that measures consumers', clients', or users' perception of purchasing a brand or service. Satisfaction studies help identify areas for improving the experience, increasing loyalty, and reducing the likelihood of customers switching to competitors.
Why Conduct a Satisfaction Study?
Identify Improvement Points
Understand which elements of the experience are most important to your customers and assess your performance in them to identify improvement gaps.
Reduce Customer Attrition
Identify critical areas of dissatisfaction that require urgent corrective measures to prevent customer attrition to competitors.
Exploit Competitors' Weaknesses
Identify areas of dissatisfaction with your competitors and use them to attract customers to your brand.
Increase Loyalty
Use the quality of the experience to increase customer engagement and retention.
Boost Recommendation
Let satisfied customers be your brand's best ambassadors and actively recommend it.
Obtain Objective Measures
Provide reliable data about what your customers value in their experience to your company's decision-making forums and help make the most appropriate decisions.
Enhance Customer Focus
Develop a customer-centric culture where all teams in your organization work together to improve customer satisfaction.
Who Is Interested in a Satisfaction Study?
Customer Experience Teams
Marketing Teams
Market Researchers
Entrepreneurs and Executives
Why Conduct Your Satisfaction Studies with We are testers?
Consumers or Your Customer Base
You choose the audience for your study: consumers from the We are testers panel or your own customer base.
Branded Studies
Use your logo, colors, and brand image in your satisfaction studies with We are testers.
Assisted Satisfaction Studies
Questionnaire programming and fieldwork monitoring by the We are testers expert team.
Secure Data
Conduct your satisfaction studies with confidentiality guarantees and compliance with data protection regulations.
Already trust in us
"Caixabank has gained valuable insights into our customer relationships, how they perceive our digital channels, what areas for improvement they identify, and what they would like our products to be like. "
Director of Commercial Research
More interesting information
about satisfaction surveys
Net Promoter Score (NPS): The key to understanding and improving customer loyalty
The Net Promoter Score (NPS) has become one of the most widely used metrics for measuring and improving customer experience. Having highly satisfied customers is a significant asset to drive the succe...
Continue reading 
Satisfaction Survey. How does it help you?
When we launch a product or service into the increasingly demanding market, doubts often arise, and we want to know our customers' opinions. With a satisfaction survey on a representative sample of po...
Continue reading 
Bankia & We Are Testers
Brand: Bankia Date: Annual duration during 2019 and 2020 Sector: Banking Techniques: Online Community Experience Lab Methodology: Quantitative & Qualitative Scope: National "Thanks to Experience L...
Continue reading 
CX tools for successfully implementing a customer experience strategy
Concepts like Customer Experience or Customer Experience have made their way into the wishlist of numerous companies and organizations in their desire to optimize the customer experience. Others, awar...
Continue reading